Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
3 comments

Two years ago, reluctantly we bought another living room group from Havertys only because my husband knew the sales/home decorater. This living room group did the same as the last!!

Flat cushions in the seating that were replaced (1st year and we older kids)but now new ones are flat. Sagging material, front of the sofa looks like it bent and back cushions I’ve had to fill with “fluff” and they don’t stay up. We have had it cleaned like (professional) we should and it just looks tired. We’ve only had a bit over 2 years.

We bought a gold warranty, but try to get any help from that once the factory warranty is up. We spent good money twice in that store and I expressed my concerns and was assured that this set would not do this!!

Well it did!! Havertys furniture is NOT worth the money!!

Review about: Havertys Furniture Sofa.

Reason of review: Bad quality.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1451638

Advice to Havertys ManagementTake care of your customers that keep filling your corporate executives pockets with $$$$$. Listen to your customers when guardsman gold plan fails them.

Its a 3rd party company that only wants money to supply Havertys executives with an added bonus of $$$$ in their pocket. Stop buying all the Chinese junk that break shortly after the 1 year mark. Guardsman declined our claim since they said it had been repaired. We went to a different Havertys store from where we originally purchased, and the sales manager told us that it had been fixed several times before it was delivered to us.

This was why guardsman gold insurance denied our claim. Crooks and con artists. Taking advantage of people living on a fixed retirement income shame on you Mr. Haverty.Stop micromanaging and taking salespeople’s money.

Remember that your sales staff sacrifices holidays, weekends and many nights with their family to work for you while you enjoy the money they make you. Every month they work with the stress of 100% commission and deal with demanding and sometimes rude customers all with a smile on their faces. People are only willing to make these sacrifices if they can earn a good wage. It's a slap in the face when you lower their pay every year and continue to demand more.

Stop loading the sales floor. Quality not quantity. Furniture too Quality over quanity and less made in china crap that arrive all broken. We watch more and more unqualified people get hired and as a result customers are leaving annoyed at the inadequate help they received.

This will continue until you stop micromanaging and start paying a fair commission again. Mr. Havertys remembered that the sales staff was his front line and treated them with respect and gave them the opportunity to earn a comfortable living. Now Havertys expects you to sacrifice the stability of a salary job and give up every weekend and holiday with your family, for less money every year.

The turnover rate of staff is ridiculous. Remember quality over quanity again comes in play.

Think about it Mr Smith, if you weren't born privileged and you had to (gasp) sell for a living, would you work for Havertys? Would you work every holiday and weekend never to see your family for a commission salary that barely pays your basic family expenses?

Anonymous
#1448420

Bad quality for high prices. Some made in usa by companies cutting cost using cheap materials.

The rest made in china or Vietnam with no quality inspections. Went to Ethan Allen for ours after our refund from Havertys.

Good service and quality furniture. They earned our business while Havertys lost it.

Anonymous
to Jamie #1467156

The turnover rate of staff is ridiculous since I had 3 different salespeople in less than 4 months time. Dealing with broken repaired furniture after paying over $4500.

Management somewhere forgot about quality and value is what customers want. The reputation of Havertys has gone downhill due to the low quality of furniture they currently sell for higher prices. They raised their delivery fees to ridiculous high rate . Delivery drivers told us they recycle broken furniture and repair it at the warehouse.

They never see what is loaded on their trucks until they deliver it. They can tell by how its tagged that it was previosly returned. Repaired and sent out to next sucker paying full price.

Our sofa had a strong smell from the cleaners used where stains were still visible. This should be illegal since management is well aware of this shady practice scamming buyers.

You May Also Like