Update by user Apr 05, 2013
Havertys is a total outrage. They do NOT stand for quality at all. In retrospect, we should have purchased furniture from form distinctive quality stores in the area, that are known to have top quality merchandise such as Ethan Allen.
Original review posted by user Apr 05, 2013
Feathers are consistently coming out of the seat pads, arm rest, and pillows of our living room set (sofa, loveseat and throw pillows) which is their Autumn Breeze model. Over time these feather 'emissions' have been continuous and frequent.
The wooden filing cabinet I purchased is also defective. The top and lower metal racks that are supposed to hold our hanging files are always falling in. The grooves in which the metal bars rests seem shallow. The bars do not fit snugly.
The continuous struggle of having to put the metal bars back has also scratched the back 'wall' of the cabinet. This experience has been a complete DISAPPOINTMENT and a great inconvenience. To our dismay, the furniture purchases from your store have proved to be substandard and a poor investment on our end. Haverty's has poor customer service.
We have raised these problems to them. They provide you with a website with which to upload photos of the defective furniture. The photo upload process is NOT efficient. They say you could upload a minimum of 10 and I could only upload THREE.
Havertys makes it difficult for you to file your complaint. They've sent us a technician and that technician will deny the defects exist.
Product or Service Mentioned: Havertys Furniture Furniture Set.