Anonymous
map-marker Fort Worth, Texas

Old claim

Havertys Furniture - Old claim
They replace a right end on my sectional and it just as bad as the old one
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User's recommendation: Find another furniture company

Anonymous
map-marker Daytona Beach, Florida

Service

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Worked with rep Angela who is a sweetheart; hardworking and probably underpaid. Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste.
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Anonymous

Junk overpriced furniture

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Havertys Furniture - Junk overpriced furniture
Havertys Furniture - Junk overpriced furniture - Image 2
Havertys Furniture - Junk overpriced furniture - Image 3
This furniture is 2 years old and Haverty’s refuses to do anything about this. Their warranty covers nothing! They sell overpriced cheap furniture and have terrible customer service. They closed our help ticket without resolving it. I would NEVER recommend this place!!!
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Loss:
$2500
Pros:
  • Overpriced
Cons:
  • Dont respect customersagreed product was defective
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

4 comments
Guest

Haverys Guardsman Protection Insurance is a SCAM. The only way to get them to do anything is use permanent magic markers on the sofa and say your kids did it while you were out of the room.

Tell the Guardsman rep it just happened today. Not last week or beyond.If the Guardsman service tech doesn't find a resolution you are satisfied with then Call Haverty's corporate office in Atlanta. Tell them to stand behind their defective product and plan you paid good money for.

We did and we got a reselection as they call it for a new sofa. We did not buy the Guardian plan again and will call their corporate office if we have any problem with the new sofa.

Guest

Havertys management instructs their salespeople and office staff to post good reviews online. They threaten employees that if they don't do it they could be written up and looking for a job somewhere else.

What a bunch of crooks. Their Guardsman plan is a rip off and consumers are naive believing all the hype that it can work in their favor.

Only if they use permanent markers and say the kids did an art project then it works. Read the small print folks and dont be so naive to buy the plan and cancer causing products.

Guest

Not trying to be funny but Havertys management needs to be replaced as a whole.

Guest

Salespeople put in alot of time and effort to close a sale. Sometimes visit customers home with a HDesigher and make an apoontment for them to come back so you can try to sell them more stuff to keep managers happy.

You close the customer and celebrate your hard work only to find out the delivery went bad because the warehouse intentionally messed up or broke the furniture and forgot to load the hardware . Guess what? Customer cancelled. No commision.

For that sale Not have so many unattainable quotas to meet each month. Management needs to focus less on their numbers that are not always attainable due to warehouse problems, delivery damage, lack of quality control of the products they sell. Sales staff get commission only after the furniture is delivered successfully which many times doesn’t go very good.

Fix the warehouse and delivery problems before blaming salespeople for not making their drlivery numbers. See the domino effect which leads back to the sales staff that always gets the blame when other department fail to do their job.

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Lovely Hna
map-marker Memphis, Tennessee

I'm trying to get a menu for a set of twin beds with the lot number LP333923**** so if you could help I would be very grateful the is from your store. Thanks

I have two beds that I also have the lot number and I need a manual for them please to be able to put them together
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Janice L Bhh
map-marker Southwest Orange, Florida

Avoid Made in China painted on leather

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"I have nothing to offer but blood, toil, tears and sweat." Havertys sells cheap Made in China leather. Paint comes off after sitting on it less than a year.

They are living of the reputation they once had years ago. Different type of management last 4 years. Pressure sakes with store managers standing behind sales people pushing them to close sales. Not a comfortable environment for shoppers and can see why our past 2 salespeople left.

You ask what is our aim?

We can all answer in one word: Victory. Victory at all costs. Victory in spite of all the intimidation and misrepresentation. Victory however long and hard the road may be.

For without victory there is no survival for the righteous.

But even if you should suffer for righteousness sake, you are blessed. And do not be afraid of their threats, nor be troubled.

View full review
Loss:
$5000
Pros:
  • Pleasant sales person
Cons:
  • Manager pushing guardsman protection
  • Manager interrupted salesperson several times
  • High pressure sales
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Janice L Bhh

Will never buy at Havertys again. Passing it on to everyone online to not shop where high pressure sales seem more important than providing good customer service and quality furniture.

Anonymous
map-marker Carthage, North Carolina

Absolutely NOT

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Bought a sectional that took 8 weeks to be custom made. Half of it broke, the bottom of it completely fell out, within six months. Waited two weeks for a repair man to come out and tell me what I already knew. Then waited another 8 weeks for a replacement. Within three days, the replacement did the same exact thing. Its nothing but crap!
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Anna S Ftl
map-marker Southwest Orange, Florida

Don't Shop Havertys Furniture

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Updated by user Jan 13, 2020

Not Resolved We are still waiting for refund from Havertys corporate office in Atlanta Georgia

Original review Jan 13, 2020
Their ad reads like this. "Shop Havertys for quality furniture affordable prices and a range of stylish, customizable pieces. Free Design Services. Reliable Top Drawer Delivery." Havertys ad should read like this. Shop Havertys or save yourself the headache buying the cheapest quality furniture Made in China. Leather furniture should not smell like paint thinner. Affordable prices only if youre rich and naïve to shop at Havertys with an outdated range of stylish, customizable pieces which can take 16-20 weeks to get if youre lucky. The same *** Furniture anyone can find and buy online or from other local retailers for a fraction of the cost and delivered within a few days. Always check Amazon and online first before spending excessive money on special orders anywhere. Free Design Service which we didnt get since the designer was off and no one at the store could provide any design suggestions or room layouts. Reliable Top Drawer Delivery. What exactly is Havertys top drawer delivery? The drivers dropped off our bedroom set without the proper hardware and missing slats needed for the mattress set they also left at our home torn and filthy. They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache.
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Loss:
$5425
Pros:
  • Salesperson ok
  • Bedroom style
Cons:
  • Damaged furniture and delivery problems
  • Rude manager
  • Customer service nonsense
Reason of review:
Problem with delivery

Preferred solution: Full refund

Juan F Lwb
map-marker Orlando, Florida

Made in China overpriced junk

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We order a dining set and living room tables from Havertys. Everything was delivered with damages or missing hardware. After 4th attempt we canceled everything. Havertys furniture was particle board snd wood veneers the same cheap materials you get from Big Lots or Walmart at s fraction of the price. The Mason leather sofa said top grain but smelled like turpentine. It had areas of no color where it faded. Cheap quality for big price tag.
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Loss:
$3890
Pros:
  • Store nearby
Cons:
  • Not real wood
  • Rude store manager
Reason of review:
Bad quality

Preferred solution: Full refund

Lynn L Eee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

The furniture is not quality and there warranty is terrible

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Havertys Furniture - The furniture is not quality and there warranty is terrible
My. Name is LynnLooney I bought a sectional in the end of November it was delivered in December 2019 the right did recliner is to loose They tried to repair it they said it was supposed to get like that two texts came out but that didn’t work because they were friends the second one covered the other ones but other words they lied it’s not fixed
View full review
Loss:
$3800
Cons:
  • Passing the buck pour quality
  • Pour quality warranty
  • Warranty
Reason of review:
Warranty issue

Preferred solution: Repair or replace

4 comments
Guest

My name is Lynn Looney the warranty at havertys furniture is not any good they replaced a end on my sectional and it was as bad as the one replaced

Guest

Its made in China junk. You probably were delivered a previous customer's returned furniture.

Havertys does that all the time sending it back to their warehouse to be repaired and deliver to their next sucker.

I would call their corporate office like another commentor suggested and demand a refund. There are agencies that you can report them to if they don't make it right.

Guest

Buyer's remorse law is a law that gives consumers the right to cancel contracts or return goods for any reason or no reason during a given number of days after purchase. If new products are defective or services are not as described, a consumer can return them in almost all situations.

Guest

Contact Havertys Furniture Corporate Office Address 780 Johnson Ferry Rd NE, Atlanta, GA 30342 Phone (404) 443-**** They will send you a refund if you tell them you will continue to share your review and bad experience with their product online.

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Joe P Qgg
map-marker Southwest Orange, Florida

Avoid Havertys

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Updated by user Dec 30, 2019

Haverty company run by M - O - R - O - N - S.

Updated by user Dec 30, 2019

Havertys inexperienced managers did nothing to fix delivery problems and broken furniture.Had to take it to their corporate office to get refund. Salesman said it was out of his pay scale to help fix problems.

Guardian plan an expensive ripoff 3rd party that hang up phone when calling. Lowest company in town.

Original review Dec 30, 2019
Poor inexperienced GM at the winter garden store.Wont be ther long as most Cant be led by inexperience.Store manager RG not far from the dog tree having no clue in making sales. GM BH busy telling stories of his success in sales yet numbers show otherwise. He should share the story why he no longer works for Kanes furniture before landing on Havertys back doorsteps 10 years ago. Not much to brag about except Havertys pays their clowns a lot for doing nothing. Sales dropping through the floor. Warehouse run by *** with high turnover of drivers,
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Cons:
  • Poor managerment
  • Biased management
  • Inexperienced managers
Reason of review:
Work Experience or Job Application

Preferred solution: Sell company asap

David O Qxh
map-marker Saint Cloud, Florida

My recliner remote just stopped working

I was sitting on my recliner and reclined using the remote and the remote stopped working and the lights went off and won't power on. My recliner is stuck in laying down position and I need help.
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Anonymous
map-marker Clermont, Florida

Save your money and avoid Havertys

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Haverty Furniture Companies (NYSE:HVT), The Stock That Dropped 14% In The Last Five Years. They dont stand behind the cheap quality products they sell.
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James C Mhz
map-marker Southwest Orange, Florida

Stay away from Havertys made in China junk

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Everything Havertys sells is over-priced junk. I'd go to Rooms-To-Go and pay way less for the same products. It all comes from China, some ok, some not ok. If you want to buy a sofa, demand the sales rep flip it over and look at the construction. You will see cardboard and recycled pallets used for the build. It all looks great on the outside, but that's just a fasad, fake. When the sales person says "It's solid wood" it's solid particle board, "engineered-wood" as it's called in the industry, again junk. Noticeable color fading and cracks on what was supposedly a genuine leather sectional. Store manager refuses to help and its only a year old. Told us we should have bought Guardman protection plan but they are a 3rd party company with horrible reviews so we didn't add the high priced plan believing Haverty was selling quality leather furniture. Don't be fooled out of buying from them. Our salesman told us the Wrangler collection is made by Man Wah from China. Probably not real leather or cheapest one around. We're got everything else at Rooms to Go. Their furniture and customer service exceeded Havertys. Stay clear of these crooks.
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Loss:
$3900
Pros:
  • Delivery men polite
  • Salesman seemed honest
  • Leather reclining sectional
Cons:
  • Lousy customer service
  • Quality and service
  • Passing the buck pour quality
Reason of review:
Bad quality

Preferred solution: Full refund

Brent W Woe
map-marker Casselberry-Altamonte Springs, Florida

Cheap made in china crap

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Transparency can help Havertys maintain integrity in their business dealings. Integrity is how strongly you hold to what you believe.

Transparency is how well you communicate the truth. Supposidily real leather Mason sofa cheaply painted on color made in china. possiblely toxic from the strong odor of paint on the leather.

Customer service gal the rudest when asking about warranty and how long the odor will last. Salesman not available.

View full review
Loss:
$4200
Pros:
  • Salesman said it was genuine leather
  • Looks nice in store
  • Color of sofa
Cons:
  • Not real leather
  • Chemical paint odor
  • Junk furniture
Reason of review:
Bad quality

Preferred solution: Full refund

3 comments
Guest

The Mason sofa on display in their showroom also has damage they colored in with magic markers. Highly noticeable and the salesperson assured us ours would not look like that. We passed.

Brent W Woe

No reviews on Haverty site tell tale sign to avoid Mason pleather junk

Guest
reply icon Replying to comment of Brent W Woe

Most Havertys leather sofas are made in China. Painted on cheapest leather of they are genuine which is doubtful.

They smell like chemical and not real leather like sectionals we looked at Baers Furniture. Salesperson was high pressure sales and did not want to give us space. He said his manager was watching and he had to be with us to answer inquiries which we had none. We could read the tags and see how cheap the products were made and not sewn correctly at seams.

Painted on leather had missed areas which looked like they were markered in with wrong color permanent marker. We decided not to invest with Havertys and purchased our real leather sectional at Baers.

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Joaquin Svr
map-marker Orlando, Florida

Stay Away from Havertys

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Havertys is okay to work while looking for a real job that pays for your hard work unless you like dead-end jobs paying you $11. hr. They have unrealistic sales goals and when they're not met you get written up. After 3 write-ups, you're let go. Management doesn't value their employees nor care about lost deliveries and commissions as long as they make their month's numbers. The promise of big paychecks reels applicants in only to be disappointed later when they realize its unrealistic. Pay promises compared to a Ponzi scheme.
View full review
Pros:
  • Its a job until you find a real job
  • Some sales staff
  • Temporary job
Cons:
  • Passing the buck pour quality
  • Made to sell guardsman scam
  • Managements unralistic monthly goals
Reason of review:
Not as advertised

Preferred solution: Respect employees

2 comments
Guest

Havertys is what people call a hump job. Easy to get.

They pay for meals and one alcoholic drink each day with paid hotel while in training week. Then its $12. hour unless you make commission. That's the tricky part getting furniture delivered to get paid.

Loads of bad deliveries and cancellations leads you back to $12. hour.Monthly metric requirements are unrealistic set by managers who have little or no sales experience at least at Winter garden Fl location.

If you got a job at Havertys keep looking for a better job. You'll be glad you did.

Guest
reply icon Replying to comment of Guest-1776928

Salespeople put in alot of time and effort to close a sale. Sometimes visit customers home with a HDesigher and make an apoontment for them to come back so you can try to sell them more stuff to keep managers happy.

You close the customer and celebrate your hard work only to find out the delivery went bad because the warehouse intentionally messed up or broke the furniture and forgot to load the hardware . Guess what? Customer cancelled.

No commision. For that sale

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