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4 Sherman Dining Chairs bought and delivered. 2 of the chairs are damaged and then I decided I would return all. Customer Service emailed and called with a truck to come and get the chairs between 12:45- 2:45pm. By 3:00pm, I received no call or email and decided to...
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Anonymous
Lori

Sadly, we had the same experience. After 5 delivery exchanges of damaged dining chairs we cancelled and the store mgr did notseem to care.Bottom line is Havertys new interest ...

1.0
#1079338
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My husband and I went into havertys looking for a dining table. Found one we loved and the lady was very nice. We ended up buying the whole set plus a cocktail table and end table. Spent about $3000 and scheduled our delivery for the 1st. A few days later I get a call...
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#1067704
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We bought a sofa, oversized chair, and ottoman, all from the same set, in the summer of 2015. I loved it for a month, after that the cushions started to sag severely, and the ottoman had a huge dip in the center. We had a one year warranty with Haverty's and bought the...
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Anonymous
Anonymous

Take them to Small Claims Court ! Include in your lawsuit the difficulty of having no furniture for a month and the physical pain the low quality stuff caused you - the limit ...

2.6
I liked
  • Delivery was as promised
  • Showroom
I didn't like
  • Customer service poor
  • Very poor quality
#1033992
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Bernhardt Furniture Sofa Review

Brought a sofa and two chairs less than a year the sofa and chair is not holding up. The pillows are flating, there are no other person in my home but myself and my husband. So uncomfortable, my other sofa had it over 25years and gave it to my son still a good sofa. I hate I brought these items. Will not buy from them again. Havertys not good. Paid 3000.00 for bad product.
1.0
Details
Product or Service Quality
Value for money
#1033124
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Havertys Furniture Payton Leather Sofa Review

Furniture made with tris a fire retarded agent and formaldehyde which leads to chemicals gas off . Makes us sick had to put brand new furniture on carport
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1023812
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I am upset with my recent purchase. This sofa was on sale and thought I was getting a really great deal. The old saying, "if it's too good to be true, it probably is." I no longer believe the salesman when he told us this sofa was really discounted deeply. I got what I...
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JanGoshorn
JanGoshorn

Update: first, the pattern does match. I had all the cushions in the wrong places.BUT, Haverty's won't do anything about the cushions not holding their shape because we bought...

2.2
#1010557
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I bought 2 matching couches from Havety's less that 2 years ago. These couches get very little use and they look 12 years old. I went to the store and expressed my displeasure. They opened a consumer ticket and called to set up a service visit to inspect product. The...
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Anonymous
JR

Good luck with finding any Havertys higher quality furniture as they are almost non existent compared to the quality they sold years ago. It's all about pleasing their stockh...

Anonymous
Anonymous

A lot of Havertys furniture is made in China and very low quality. My salesperson told me to purchase some Guardsman plan so if it falls apart before 5 years it can be replace...

I liked
  • Sales staff was terrific
I didn't like
  • Product
#1004277
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We bought a leather couch at Havertys two years ago. We just noticed some of the color is peeling off on the edge of the foot rest, and wearing off on the head rest. When we went to Havertys to tell them about it, the sales person was very nice and told us that someone...
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Anonymous
Anonymous

Most of Havertys leather sectionals with recliners are made in China. Low quality leathers and poor workmanship. Havertys forgot what good customer service is and have list my...

2.5
I didn't like
  • Customer service poor
  • Poor quality
#999541
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I purchased a recliner from Havertys less than 2 years ago. We are in Florida only in the winter so the recliner has only been used one year. (We have no small children and no pets) the springs are coming through the cushion. When I called Havertys they said the...
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1.2
I didn't like
  • Quality and service
#977381
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I needed a bed and lift chair for my father moving into a senior apartment. They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to...
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Anonymous
Anonymous

Havertys corporate offices and BBB

2.2
#971942
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