filters
state:
Show
city:
Show
product:
Show
The lady at the desk took waaay too long to complete my transaction. Then she charge an incomplete amount on my card; which made the promotion 12 months rather 18 months. I now see why I haven’t been to Havertys in years because of foolery like this. It took two hours...
Read more
#1326699
Reply to reviews
Havertys Furniture - Bedroom furniture riddle with mold
Havertys Furniture - Bedroom furniture riddle with mold
MY FURNITURE IS RIDDLE WITH MOLD. Make a thorough inspection of your furniture take drawers out review the backs and inside. They probably store their furniture in closed warehouses with mold.
Read more
Anonymous
Jorge

They come over on filthy boats packed in cartons from China. What do you expect? No quality control of the products and built in Chinese factries that lack air conditioning. T...

2.5
#1295699
Reply to reviews
Havertys shipping people run Havertys. If the shipping people don't want to do it then Havertys has no plan. I recently purchased a L desk that is shipped to Havertys by the manufacturer in two pieces. It arrives in two pieces at a central facility prior to going to...
Read more
Anonymous
Patricia

You were fortunate to get a refund on the L shaped desk. It is made in china and a piece of crap. We looked at it too at Havertys. Not even made of real wood which is probably...

Anonymous
Robert

Purchased Beckley Entertainment Wall System from Havertys. The Entertainment Console that was shipped was defective - did not include the feet to be screwed on. A hole was mis...

#1225590
Reply to reviews
There was obvious visible damage to the leather sofa corner piece at the edge of the seat. We have had the sofa less than 2 years and a sofa of any quality should not show these signs in such a time frame especially when it is just the two of us living here and we are...
Read more
Anonymous
Ana

No one should ever shop at Haverty's and here are reasons why. 1: Furniture markup--- Haverty's furniture is so tremendously marked up far more than any other furniture store....

Anonymous
Jean w

Most of their leather sofas are made in China. That should say something about the quality since they obviosky have little or no quality control overseeing the manufacturing o...

#1219347
Reply to reviews
Show

Havertys Furniture - BAD customer service awful

2couches shedding feathers poking me and guests Havertys said your problem
1.8
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Style and Design
Value for money
#1206790
Reply to reviews
bought a kingsize bed with heavy metal base (we are heavy). when using the remote the base separated leaving a 5inch space between the front and the back part. Customer service called and when we told them of the problem informed us Haverty's is not responsible for the...
Read more
Anonymous
Anonymous

BUT why does it take customer service a month to schedule ?? High turnover of staff and lots of furniture repairs. They cant keep up with all the repairs. Consumers oaying ful...

Anonymous
Erin

Havertys techs are so busy due to the large amount of calls to fix The made in china cheap furniture they sell

4.7
Product
I liked
  • See above comment
I didn't like
  • See above
#1203934
Reply to reviews
Harvey’s was prompt on scheduling the delivery date and timeframe (3) hours to make sure the items were delivered and they could account for the money.. The desk was in great shape ... the file cabinet did not close unless I used force, the two bookcases (1 has a...
Read more
Anonymous
Lynn

Havertys quality of furniture has dwindled in recent years. Their furniture's quality is questionable and most of it is not solid wood but veneers that do not hold up like the...

Anonymous
Karen

We recently purchased at Havertys from salesperson John. Sales experience was great but the delivery process turned into a nighmare of damaged and previously repaired furnitur...

#1201499
Reply to reviews
I purchased a glass top for my table. When it was delivered it had several water stains under the glass size of a quarter. I tried several cleaners to remove them and I was not successful. I called back Haverty's to return the table top and they told me I only had...
Read more
Anonymous
JB

Havertys customer service are low paid making minimum wage so they do not care about taking care of customers. When a company values their employees then they would not have s...

2.5
I didn't like
  • Customer relationsmand backing product
#1191064
Reply to reviews
Two years ago, reluctantly we bought another living room group from Havertys only because my husband knew the sales/home decorater. This living room group did the same as the last!! Flat cushions in the seating that were replaced (1st year and we older kids)but now new...
Read more
Anonymous
Rodney

Listen to delivery, they are the backbone of the company. Fix issues in the warehouse. Better background check. Half the crew couldn't get the job done unfortunately. Slackers...

Anonymous
Gavin McC

Havertys real leather furniture is as cheap as bonded leather. the seams on our Regis is coming apart and the leather color is fading and we've only had it 3 months. Managemen...

1.6
#1186594
Reply to reviews

Contact Havertys Furniture

Mailing Address:
Havertys Furniture Companies, Inc.
780 Johnson Ferry Road, NE Suite 800
Atlanta, Georgia 30342
USA
Phone:
(888) 428-3789
More

Havertys Furniture Products and Services

Show

Havertys Furniture - Customer service

The customer service for this company is totally lacking. They just don’t care if they cause you hardship it’s their way or none at all. Their response is that’s the way it is and we aren’t going to work with you to on your terms only on ours!! We will never purchase from this company again.
2.8
Details
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1183456
Reply to reviews