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Havertys shipping people run Havertys. If the shipping people don't want to do it then Havertys has no plan. I recently purchased a L desk that is shipped to Havertys by the manufacturer in two pieces. It arrives in two pieces at a central facility prior to going to...
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Anonymous
Robert

Purchased Beckley Entertainment Wall System from Havertys. The Entertainment Console that was shipped was defective - did not include the feet to be screwed on. A hole was mis...

#1225590
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There was obvious visible damage to the leather sofa corner piece at the edge of the seat. We have had the sofa less than 2 years and a sofa of any quality should not show these signs in such a time frame especially when it is just the two of us living here and we are...
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Anonymous
Jean w

Most of their leather sofas are made in China. That should say something about the quality since they obviosky have little or no quality control overseeing the manufacturing o...

Bookcrazy
Bookcrazy

I have finally come to the conclusion that for us average, middle class people, what we consider expensive furniture has just become pure garbage. Most of it made in China wit...

#1219347
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Havertys Furniture - BAD customer service awful

2couches shedding feathers poking me and guests Havertys said your problem
1.8
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Style and Design
Value for money
#1206790
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bought a kingsize bed with heavy metal base (we are heavy). when using the remote the base separated leaving a 5inch space between the front and the back part. Customer service called and when we told them of the problem informed us Haverty's is not responsible for the...
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Anonymous
Anonymous

BUT why does it take customer service a month to schedule ?? High turnover of staff and lots of furniture repairs. They cant keep up with all the repairs. Consumers oaying ful...

Anonymous
Erin

Havertys techs are so busy due to the large amount of calls to fix The made in china cheap furniture they sell

4.7
Product
I liked
  • See above comment
I didn't like
  • See above
#1203934
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Harvey’s was prompt on scheduling the delivery date and timeframe (3) hours to make sure the items were delivered and they could account for the money.. The desk was in great shape ... the file cabinet did not close unless I used force, the two bookcases (1 has a...
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#1201499
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I purchased a glass top for my table. When it was delivered it had several water stains under the glass size of a quarter. I tried several cleaners to remove them and I was not successful. I called back Haverty's to return the table top and they told me I only had...
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2.5
I didn't like
  • Customer relationsmand backing product
#1191064
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Two years ago, reluctantly we bought another living room group from Havertys only because my husband knew the sales/home decorater. This living room group did the same as the last!! Flat cushions in the seating that were replaced (1st year and we older kids)but now new...
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Anonymous
JC

Advice to Havertys ManagementTake care of your customers that keep filling your corporate executives pockets with $$$$$. Listen to your customers when guardsman gold plan fail...

Anonymous
Jamie

Bad quality for high prices. Some made in usa by companies cutting cost using cheap materials. The rest made in china or Vietnam with no quality inspections. Went to Ethan All...

1.6
#1186594
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Havertys Furniture - Customer service

The customer service for this company is totally lacking. They just don’t care if they cause you hardship it’s their way or none at all. Their response is that’s the way it is and we aren’t going to work with you to on your terms only on ours!! We will never purchase from this company again.
2.8
Details
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1183456
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Havertys Furniture - Havertys sectional sofa
Havertys Furniture - Havertys sectional sofa
I am having issues with a havertys piedmont sectional sofa. It is less than 2 years old. The foam cushions were great when it arrived, nice and firm with good support. 18 months later the foam in the cushions is completely worn out. I dont mean a little worn out, I...
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Anonymous
Zanman

Well after much complaining by my wife and a dozen or so visits to havertys.... they have replaced the foam in the cushions....Replaced yesterday and seems much better.New foa...

Anonymous
Johnathan

The piedmont group always had problems according to our sales person. He told us customers complained about the cushions breaking down and the fabric disintegrating and fallin...

2.5
#1183397
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Contact Havertys Furniture

Mailing Address:
Havertys Furniture Companies, Inc.
780 Johnson Ferry Road, NE Suite 800
Atlanta, Georgia 30342
USA
Phone:
(888) 428-3789
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Havertys Furniture Products and Services

I bought a new home three years ago and was looking for leather couches since I had a toddler and dog. My mother has had leather couches over the years and they held up very well. The sales guy at Haverty's was very nice and showed me all the leather couches they had,...
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Bookcrazy
Bookcrazy

You actually aren't making any sense. The "bonded" leather is constantly pushed by salesman as the profit margin is so high on them. They are pretty much forced to by their ma...

Anonymous
Anonymous

Sales staff can only go by the tag and description Havertys corpoate puts on tag. Its not like you were lied to by a salesperson who probably didnt know. Blame Havertys corpoa...

1.8
I liked
  • Friendly delivery staff
I didn't like
  • Poor quality and lied to by sales rep
#1157164
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