Havertys Furniture - Poorly manufactured Dining Room Set & Guardsman Warranty

I purchased a Dining Room Set on 3/30/2014 and in less than 2 years it now looks like I have had it for several years due to poor manufacturing.I was told by my sells rep that I needed to purchase the service plan so I purchase the Guardsman Service Plan to get furniture repaired/refurbished in case of problems.

I filed a service request more than a month after the furniture started to fall apart and was told by Guardsman, because it was more than a month (but less than 2) between the time the table top started peeling and the bottom support was broken on one chair, that my request was denied. I paid approximately $250 for extended warranty that is of no use to me.

I will now have to pay someone to fix my furniture that cost me $2273.17 (included furniture, extended warranty, tax and delivery) before it will look good again.I was basically told there was nothing they could do for me.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Guardsman service plan
    • Very poor quality

Reason of review:
Warranty issue
Preferred solution:
Full refund
Monetary loss:
Product or service
Guardsman Furniture Protection Plan
Review category
Furniture and Decor
review #769314

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