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1.1

Start to finish a nightmare. Waited 2 mos for delivery.

Upon arrival only bed delivered because the delivery men said the rest wasn't there. The bed was horrible. The finish was total ***. Inferior workmanship, large white lines & 6 inch streaks all over it!

I refused it. They left & 10 min later "found" the rest of the set & returned. The nightstand however was in the front of the truck behind tons of other furniture & the entire truck would've had to be unloaded to get to it. I saw the condition of the bed & refused all of it.

Next came excuses & lies. Customer service is a joke. Robert & Dave, store managers in the Palm Harbor, Fl store where purchased directly contradicted each other & lied numerous times. I was promised they would take pictures of another set & send them to me to make sure the same problems with the finish didn't exist before delivering it that week.

Never happened. No call as promised. When I track them down I'm told I would have to wait 2 weeks to get another set & that the finish would likely be the same even though the showroom set did not have these defects. I was then told the set was several yrs old & the marks must have faded!!

Seriously?! I requested a full refund & was told I must wait for a check from corporate in Atlanta & who knows how long it will be before I get my over $3500 back! They couldn't care less about doing their jobs, behave like drones, make excuses (sorry with all the rain the warehouse was flooded) was one of their excuses for the 2 week wait in getting me another set; then they outright lie telling me I can get a refund right away then later saying I have to wait for a check from their corporate office! No compensation given, just endless hassles.

Customer service line is anything but. If there's this much trouble BEFORE I even GET the furniture I can imagine what they'd be like after delivery if there's a problem! Numerous bad reviews online abound. I wish I'd seen them.

Now back to square one finding a bedroom set, waiting & in the mean time I HAVE NO BEDROOM FURNITURE!!!!

I would never ever buy anything at Havertys again! I would highly recommend you go just about anywhere else.

Reason of review: Bad quality.

Preferred solution: Full refund.

Location: Hudson, Florida

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