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1.6

A lot of Havertys furniture is the same cheap quality as Rooms to Go and Ashleys furniture. Our Bentley sectional we purchased was previously returned and sold as new furniture.

We found used condoms and food remains in our new sectional. Our salesperson JR told us that the furniture was previously repaired at their warehouse before we got it and it was inspected prior to delivery to assure the repair was done. All 3 recliners made loud annoying metal noises when reclining. We called the store, customer service and manager and they refused to help us resolve the problem.

We told them we paid full price for used and repaired furniture and demanded new furniture. All they said it was past their 3 day return policy.

I will never shop at Havertys ever again. Our salesperon JR apologized saying Havertys corporate cares more about their investors than their clients lately and he was unable to help us.

Reason of review: poor customer servicem damagedm repaired furniture sold as new.

Monetary Loss: $4776.

Preferred solution: Let the company propose a solution.

Havertys Furniture Cons: Repaired furniture, Used condoms in sectional, Food remains in sectional, Customer service, Management.

Location: Orlando, Florida

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We also had a delivery of bar stools and a sofa from Havertys this past year with yellow stickers on 3 of the bar stools with a previous customers name on it with a damage return sticker. The bar stools were then sent to us when we paid for 4 new bar stools.

It was obvious they were previously used having multiple stains and damage on them. We called their corporate offices in Atlanta and their customer service since customer service locally would not help resolve the matter. We demanded a full refund and returned everything. The bar stools should never have been sent out as new furniture.

We ended up purchasing at a competitor instead due to the days we wasted having to resolve Havertys oversight and lack of concern to resolve the matter quickly. We will avoid considering Haverys for any furniture we might need in the future and will let everyone know how they sold us used furniture.

We felt bad for our salesperson losing the commission since Havertys salespeople do not get an hourly wage and are dependent on making sales to receive commission. Our salesperson was a a very nice young man who did not deserve to loose his commission due to a company management oversight.

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