Product: Havertys Furniture Customer Care Clear all filters (0 of 14 reviews match)
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I purchased a glass top for my table.When it was delivered it had several water stains under the glass size of a quarter. I tried several cleaners to remove them and I was not successful. I called back Haverty's to return the table top and they told me I only had three...
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Anonymous
JB

Havertys customer service are low paid making minimum wage so they do not care about taking care of customers. When a company values their employees then they would not have s...

2.5
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Havertys Furniture Customer Care
I didn't like
  • Customer relationsmand backing product
#1191064
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Havertys Furniture - Customer service

The customer service for this company is totally lacking. They just don’t care if they cause you hardship it’s their way or none at all. Their response is that’s the way it is and we aren’t going to work with you to on your terms only on ours!! We will never purchase from this company again.
2.8
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Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
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Havertys Furniture Customer Care
#1183456
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I needed a bed and lift chair for my father moving into a senior apartment.They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to get...
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Anonymous
Anonymous

Havertys corporate offices and BBB

2.2
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Havertys Furniture Customer Care
#971942
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So here we are on Tuesday and I call Havertys Furniture to confirm that my couch had arrived, this is where the fun begins. Havertys' "Top Shelf" customer service tells me that not only is my couch not at the store but the first available pick up date was in the first...
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1.4
Product
Havertys Furniture Customer Care
#943149
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I had a issue with a missed delivery and decided to therefore cancel my purchase. I went into the store and was rescheduled and promised, by the store manager Beth, a gift card for the inconvenience. It's now been over a month and and I've still not received the gift...
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1.8
Cobb County, Georgia
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Havertys Furniture Customer Care
#931453
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I have been accused about possibly mishandling/taking the lamp (your Christmas gift), and not knowing my product (chair). I have told numerous people I NEVER SAW THE LAMP. I took the delivery guy's word that the globe was broken. I also told both people today that...
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3.2
Product
Havertys Furniture Customer Care
#751056
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I ordered a chair and an ottoman. It took forever to arrive but after several phone calls we got it. But, the ottoman had no legs. After many more phone calls (and being tossed around between employees at their store and on their Customer "Service" line), they...
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3.0
Product
Havertys Furniture Customer Care
I liked
  • Showroom
I didn't like
  • Customer service
#743457
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worst experience ever with delivery. Delivery personnel scratch my furniture, customer service send repairman who doesn't have appropriate tools to fix, call customer service again and tells me even if they fix it they wouldn't guarantee the repair. Hmmmm why would I...
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Anonymous
JS

No one should ever shop at Haverty's and here are reasons why. 1: Furniture markup--- Haverty's furniture is so tremendously marked up far more than any other furniture store....

1.0
Product
Havertys Furniture Customer Care
I didn't like
  • Entire experience
#670378
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Havertys Furniture - Horrible Customer Service
Havertys Furniture - Horrible Customer Service
Havertys Furniture - Horrible Customer Service
Havertys Furniture - Horrible Customer Service
I purchased a sectional. I had someone come out and take a look at the springs because they didn't look right. Indeed - it was not put together right. Haverty's opted to repair instead of replace (even though this was all on them). They said it would be one week. ...
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Anonymous
Herman

Havertys suck they. Have the worst service don't never buy service agreement they lie what it cover Herman burgess

Product
Havertys Furniture Customer Care
#547673
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I ordered a large coffee table that weighed close to 100 pounds. The hardware was insufficient for the table making it wobbly. Haverty's put us back on the regular delivery schedule instead of prioritizing a fix or replacement. The manager was rude about the handling...
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Havertys Furniture Customer Care
#526209
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