Product: Havertys Furniture Customer Care Clear all filters (0 of 16 reviews match)
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Promises made then broken. No communication. Just keep lying to keep you strung out. Had to finally cancel order on chair.
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Anonymous
Jean

We cancelled our entire dining set at Havertys after 3 deliveries and they kept bringing us broken and repaired furniture. Then oursalesperson said they can repair the 5 out o...

1.4
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Havertys Furniture Customer Care
#1400497
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The lady at the desk took waaay too long to complete my transaction. Then she charge an incomplete amount on my card; which made the promotion 12 months rather 18 months. I now see why I haven’t been to Havertys in years because of foolery like this. It took two hours...
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Anonymous
Kevin

Work/Life Balance is terrible Team Lead (Former Employee) – Colonial Heights, VA – August 1, 2018 This distribution center combined two shifts (Prep & Load) & planned to cross...

Anonymous
Lauren

Their entire operating system has not been working all week. We went to the Orlando Havertys to buy furniture fr our new home but none of their terminals were working. We trie...

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Havertys Furniture Customer Care
#1326699
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I purchased a glass top for my table.When it was delivered it had several water stains under the glass size of a quarter. I tried several cleaners to remove them and I was not successful. I called back Haverty's to return the table top and they told me I only had three...
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Anonymous
Leon

I worked at Haverty's for a short while to realize I would not waste a dime buying any of their cheap furniture. They don't care about their sales or delivery people and the t...

Anonymous
JB

Havertys customer service are low paid making minimum wage so they do not care about taking care of customers. When a company values their employees then they would not have s...

2.5
Product
Havertys Furniture Customer Care
I didn't like
  • Customer relationsmand backing product
#1191064
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Havertys Furniture - Customer service

The customer service for this company is totally lacking. They just don’t care if they cause you hardship it’s their way or none at all. Their response is that’s the way it is and we aren’t going to work with you to on your terms only on ours!! We will never purchase from this company again.
2.8
Details
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Product
Havertys Furniture Customer Care
#1183456
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I needed a bed and lift chair for my father moving into a senior apartment.They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to get...
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Anonymous
Anonymous

Havertys corporate offices and BBB

2.2
Product
Havertys Furniture Customer Care
#971942
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So here we are on Tuesday and I call Havertys Furniture to confirm that my couch had arrived, this is where the fun begins. Havertys' "Top Shelf" customer service tells me that not only is my couch not at the store but the first available pick up date was in the first...
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1.4
Product
Havertys Furniture Customer Care
#943149
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I had a issue with a missed delivery and decided to therefore cancel my purchase. I went into the store and was rescheduled and promised, by the store manager Beth, a gift card for the inconvenience. It's now been over a month and and I've still not received the gift...
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1.8
Cobb County, Georgia
Product
Havertys Furniture Customer Care
#931453
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I have been accused about possibly mishandling/taking the lamp (your Christmas gift), and not knowing my product (chair). I have told numerous people I NEVER SAW THE LAMP. I took the delivery guy's word that the globe was broken. I also told both people today that...
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3.2
Product
Havertys Furniture Customer Care
#751056
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I ordered a chair and an ottoman. It took forever to arrive but after several phone calls we got it. But, the ottoman had no legs. After many more phone calls (and being tossed around between employees at their store and on their Customer "Service" line), they...
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3.0
Product
Havertys Furniture Customer Care
I liked
  • Showroom
I didn't like
  • Customer service
#743457
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worst experience ever with delivery. Delivery personnel scratch my furniture, customer service send repairman who doesn't have appropriate tools to fix, call customer service again and tells me even if they fix it they wouldn't guarantee the repair. Hmmmm why would I...
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Anonymous
JS

No one should ever shop at Haverty's and here are reasons why. 1: Furniture markup--- Haverty's furniture is so tremendously marked up far more than any other furniture store....

1.0
Product
Havertys Furniture Customer Care
I didn't like
  • Entire experience
#670378
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