We recently visited the OBT store in Orlando where I met Suzanne. I looked at several rooms of furniture to furnish my entire house but since my wife was not available I waited to place an order.
She touted their interest free plan several times, telling me how affordable it was to buy there. She was transferred shortly thereafter to the Winter Garden store and continued to contact me. My wife visited the Winter Garden store in May while on business. During both visits at both locations Suzanne brought up the 36 month no interest plan to us.
After my wife had spent almost 9 hours selecting 6 rooms of furniture it was time to set up the no interest plan and place the order. Suzanne quoted a $216.00 a month payment for the whole purchase which was almost $18,000. Suzanne took almost a full hour to complete the finance papers and get an approval. When she returned she stated we could only get a maximum of $15,000 no matter what our credit score was because of their bank and asked would we like to pay cash instead.
My wife restrained herself and refused. They played games with the final numbers and came back with a $14,976 quote jus below the maximum. Talk about desperate to make a sale, and WOW! what a price mark up they must have to give a $3000 discount without blinking an eye.
She then hit my wife with a bombshell, the payment would be $416.00 not $216.00 she originally quoted. She apologized and said she miscalculated the first time. We told her that was unacceptable and one *** of a miscalculation. She stated "well you have to make 36 equal payments with this plan and then its no interest" .
I told her thats really a time payment plan not a no interest plan because it would be fully paid by the 36th month. Therefore the bank would never collect any interest anyway. I have never heard of such a *** no interest plan, and I have made several purchases on similar no interest plans with other stores. Usually the payments are 1 or 2 percent of the balance not a 36 months maximum.
The whole interest free financing with Haverty's is a SCAM to get the consumer into the store where they can then do a hard sell and pressure you into paying cash or using a credit card. The Store manager Henry was very nice and was to have solved this whole problem but after my first conversation with him he was no longer available, either off that day or in a meeting on at least 4 later dates. The office clerk was just plain rude to my wife and the saleswoman in the store, there must not have been any other applicants for the job. I was promised Tres the floor manager would call us to remedy the problem but here it is 5 days later and no call.
My advise, Stay away from Haverty's at all locations unless you want to be pressured into financing a huge amount on credit at a high interest rate or paying cash which you don't have.
And don't trust their sales people to disclose anything ask for warranty and finance information up front before wasting time picking out furniture.
Review about: Havertys Furniture Furniture Set.
Monetary Loss: $14900.