Palm City, Florida
2 comments
Not resolved

I bought a reclining Peyton couch in 2014.This is the second time in two years that the dye has started to come off the couch.

The first time it was on the backrest and it kept getting larger. This time it is on the arm of the chair. The first time Haverty's came out because it was within the year of purchase. The second time I called the warranty company (Guardsman), and they stated that they wouldn't come out because of the "time".

It is still under warranty.I am very disappointed in the quality of the sofa and in the fact the warranty company is not living up to its warranty.

Review about: Havertys Furniture Sofa.

Reason of review: dye coming off of the couch for a SECOND time.

Preferred solution: Let the company propose a solution.

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Anonymous
Ponte Vedra Beach, Florida, United States #1276173

Was there ever any resolution?

Anonymous

That isn't a dye issue: it's cheap leather (or leather by-product), like a veneer, that is peeling or worn off...

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