Palm City, Florida
Not resolved

I bought a reclining Peyton couch in 2014.This is the second time in two years that the dye has started to come off the couch.

Related: Havertys Furniture Couch Review

The first time it was on the backrest and it kept getting larger. This time it is on the arm of the chair. The first time Haverty's came out because it was within the year of purchase. The second time I called the warranty company (Guardsman), and they stated that they wouldn't come out because of the "time".

It is still under warranty.I am very disappointed in the quality of the sofa and in the fact the warranty company is not living up to its warranty.

Review about: Havertys Furniture Peyton Couch.

Review #794927 is a subjective opinion of a user.

PRODUCT OR SERVICE Havertys Furniture Sofa
Reason of Review / Monetary Loss dye coming off of the couch for a SECOND time / Not specified
Preferred solution Let the company propose a solution

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Ponte Vedra Beach, Florida, United States #1276173

Was there ever any resolution?


That isn't a dye issue: it's cheap leather (or leather by-product), like a veneer, that is peeling or worn off...

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