Havertys screwed up an order we placed April 2nd. The furniture we ordered was finally delivered on June 17th! They did (so they said, but not yet confirmed) give us a $100 refund- which was the cost of the delivery.
We paid $300 for Guardian protection for 4 barstools, one pub table and two swivel chairs, that were the screwed up custom order. They provided us only one box of Guardian protection product which contained a can of furniture polish, a dust cloth and polishing cloth for use on the table/bar stools. There were also two packets of wipes for leather furniture. We don't own any leather furniture! I was told that the product for cleaning the chairs would be provided at the time of delivery of the chairs. It was not. When I called the store and talked to both the clerk that answered the phone as well as the store manager, they refused to provide product to clean the fabric chairs!
This is a far cry from the protection products we received from Stacy's for the sofa we bought at the same time, which contains about a dozen different bottles of cleaning product for fabric. At Stacy's we only paid $92 for the protection plan on the sofa which has more fabric surface area than the two chairs combined.
So, when you make a furniture purchase, DO NOT put all purchases on one sale! We should have put the bar set on a separate sale from the fabric chairs. And, despite the terrible sales man we experienced trying to buy the chairs from Stacy's, we should have bought them from the fabulous sales LADY that sold us the sofa.