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Havertys screwed up an order we placed April 2nd. The furniture we ordered was finally delivered on June 17th! They did (so they said, but not yet confirmed) give us a $100 refund- which was the cost of the delivery.

We paid $300 for Guardian protection for 4 barstools, one pub table and two swivel chairs, that were the screwed up custom order. They provided us only one box of Guardian protection product which contained a can of furniture polish, a dust cloth and polishing cloth for use on the table/bar stools. There were also two packets of wipes for leather furniture. We don't own any leather furniture! I was told that the product for cleaning the chairs would be provided at the time of delivery of the chairs. It was not. When I called the store and talked to both the clerk that answered the phone as well as the store manager, they refused to provide product to clean the fabric chairs!

This is a far cry from the protection products we received from Stacy's for the sofa we bought at the same time, which contains about a dozen different bottles of cleaning product for fabric. At Stacy's we only paid $92 for the protection plan on the sofa which has more fabric surface area than the two chairs combined.

So, when you make a furniture purchase, DO NOT put all purchases on one sale! We should have put the bar set on a separate sale from the fabric chairs. And, despite the terrible sales man we experienced trying to buy the chairs from Stacy's, we should have bought them from the fabulous sales LADY that sold us the sofa.

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Anonymous
#399428

Do NOT ever buy the guardian protection gold plan. We have had several things happen to our 1 year old furniture and it seems NOTHING is covered even though Haverty's said you could alomost destroy the furniture and it was covered.

Anonymous
#303907

"BEST" furniture, the manufactured of the furniture we ordered, IS made in the USA!It is made in Indiana.

That is one of the reasons we went with this chair - it is AMERICAN made.=)

Anonymous
#303845

They pay for product when ordered. Of course there's no mention when you pay, so's the sorry sales team can get thier spiffs.......It is NOT made in the U.S.A. only labeled that way..........It takes a while for a container to come from China............

Anonymous
#303809

Still waiting on Alfani sectional ordered April 9th!Very poor customer service.

I was told it would be 3-6 weeks. Still do not have a definite date of delivery. If this stuff is made in the USA - why is it taking so long to arrive?

When I asked the store manager he looked up and it showed about 11 orders backordered (never mentioned it was backordered when I place the order).Some poor lady was still waiting for her since January!

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