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I am upset with my recent purchase. This sofa was on sale and thought I was getting a really great deal. The old saying, "if it's too good to be true, it probably is." I no longer believe the salesman when he told us this sofa was really discounted deeply. I got what I...
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JanGoshorn
JanGoshorn

Update: first, the pattern does match. I had all the cushions in the wrong places.BUT, Haverty's won't do anything about the cushions not holding their shape because we bought...

2.2
#1010557
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I bought 2 matching couches from Havety's less that 2 years ago. These couches get very little use and they look 12 years old. I went to the store and expressed my displeasure. They opened a consumer ticket and called to set up a service visit to inspect product. The...
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Anonymous
JR

Good luck with finding any Havertys higher quality furniture as they are almost non existent compared to the quality they sold years ago. It's all about pleasing their stockh...

Anonymous
Anonymous

A lot of Havertys furniture is made in China and very low quality. My salesperson told me to purchase some Guardsman plan so if it falls apart before 5 years it can be replace...

I liked
  • Sales staff was terrific
I didn't like
  • Product
#1004277
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We bought a leather couch at Havertys two years ago. We just noticed some of the color is peeling off on the edge of the foot rest, and wearing off on the head rest. When we went to Havertys to tell them about it, the sales person was very nice and told us that someone...
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Anonymous
Anonymous

Most of Havertys leather sectionals with recliners are made in China. Low quality leathers and poor workmanship. Havertys forgot what good customer service is and have list my...

2.5
I didn't like
  • Poor quality
  • Customer service poor
#999541
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Havertys Furniture Sofa Review

Havertys Furniture
#903421
2.0
Details
Purchased dura blend sofa and loveseat. 1 cushion has started to peel and flake Have extended warranty /called customer service they responded normal wear n tear. Only had for 3 years.. Called warrarty company have not received return call. What pissed me off is that customer service rep at store basically made decision. Asked for pictures after she made decision.
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Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Havertys Furniture Sofa Review

Havertys Furniture
#813693
3.0
Details
Im very disappointed with this company I purchased a reclining sofas set, supposedly leather material, lies is something else not LEATHER on 2 years that material start looking very bad it was brown color now is beige spot on the couches. Call the company they very irresponsible i bought it a insurance and don not cover anything after you pay off the furniture.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Havertys Furniture Sofa Review

Havertys Furniture
#782638
I bought the Maddox sofa just over a year ago, not even finished paying for it and the faux leather parts have cracked open, the frame creaks, even some of the leather is worn away. Very poor quality furniture for $1700.
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Furniture Review

Havertys Furniture
#736226
I received furniture from Havertys and pineville nc the delivery guys were unprofessional smelled just like marajuana. So i dont know you guys protocol but i would never buy from that store again unless they get drug free workers to deliver for this company. Maybe its how they are tested.
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I purchased a recliner from Havertys less than 2 years ago. We are in Florida only in the winter so the recliner has only been used one year. (We have no small children and no pets) the springs are coming through the cushion. When I called Havertys they said the...
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1.2
Product
I didn't like
  • Quality and service
#977381
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I needed a bed and lift chair for my father moving into a senior apartment. They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to...
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Anonymous
Anonymous

Havertys corporate offices and BBB

2.2
#971942
Reply to reviews
This sectional SUCKS. That is the best way to sum it up. Looked great in the store, and at first okay at home - we purchased it about 4 years ago. Since day one we have fought the sections sliding apart even after adding rubber feet to grip our wood floors, the...
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Anonymous
Anonymous

Havertys couldn't get our Amalie linen sectional delivered without damage and stains. It took them 4 deliveries to get it right. We also have the same issue with the sectional...

2.9
I didn't like
  • Fabric defective
#953052
Reply to reviews
Havertys sales personnel salary is only commission and is contingent on the ability of Havertys to deliver the furniture to their customers. Many of the collections are always on back-order for months and a sales associate does not get paid until it is delivered and...
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1.6
I liked
  • Sales staff
  • Location
I didn't like
  • Made in china
  • Customer service
  • Employer lack of intergrity
#943919
Reply to reviews
A lot of Havertys furniture is the same cheap quality as Rooms to Go and Ashleys furniture. Our Bentley sectional we purchased was previously returned and sold as new furniture. We found used condoms and food remains in our new sectional. Our salesperson JR told us...
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Anonymous
Lindanron42

We also had a delivery of bar stools and a sofa from Havertys this past year with yellow stickers on 3 of the bar stools with a previous customers name on it with a damage ret...

1.8
I didn't like
  • Management
  • Food remains in sectional
  • Customer service
#943838
Reply to reviews
As a past Havertys customer and employee I was surprised at the low quality - made in China furniture Havertys had gone to. Years ago they had quality furniture that looked beautiful for years. These days they purchase low quality from their US and overseas vendors,...
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1.8
I didn't like
  • Damaged furniture and delivery problems
#943801
Reply to reviews
This company is a joke. My wife and I visited their brand new store in Charlottesville VA on Sunday and purchased a new sectional couch. The salesperson explained that we would be able to pick up the couch on Tuesday, from the store. We paid and everything seemed...
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1.4
#943149
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