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I purchased a recliner from Havertys less than 2 years ago. We are in Florida only in the winter so the recliner has only been used one year. (We have no small children and no pets) the springs are coming through the cushion. When I called Havertys they said the...
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1.2
Product
I didn't like
  • Quality and service
#977381
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I needed a bed and lift chair for my father moving into a senior apartment. They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to...
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Anonymous
Anonymous

Havertys corporate offices and BBB

2.2
#971942
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This sectional SUCKS. That is the best way to sum it up. Looked great in the store, and at first okay at home - we purchased it about 4 years ago. Since day one we have fought the sections sliding apart even after adding rubber feet to grip our wood floors, the...
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Anonymous
Anonymous

Havertys couldn't get our Amalie linen sectional delivered without damage and stains. It took them 4 deliveries to get it right. We also have the same issue with the sectional...

2.9
I didn't like
  • Fabric defective
#953052
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Havertys Furniture Sofa Review

Havertys Furniture
#813693
3.0
Details
Im very disappointed with this company I purchased a reclining sofas set, supposedly leather material, lies is something else not LEATHER on 2 years that material start looking very bad it was brown color now is beige spot on the couches. Call the company they very irresponsible i bought it a insurance and don not cover anything after you pay off the furniture.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Havertys Furniture Sofa Review

Havertys Furniture
#782638
I bought the Maddox sofa just over a year ago, not even finished paying for it and the faux leather parts have cracked open, the frame creaks, even some of the leather is worn away. Very poor quality furniture for $1700.
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Furniture Review

Havertys Furniture
#736226
I received furniture from Havertys and pineville nc the delivery guys were unprofessional smelled just like marajuana. So i dont know you guys protocol but i would never buy from that store again unless they get drug free workers to deliver for this company. Maybe its how they are tested.
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Living Room Furniture Review

Havertys Furniture
#653636
2.1
Details
I bought a set of living room furniture In matter of days the cushions start collapsing and feathers coming out of them.they changed them to a better quality but it was even worse now as soon as I sit down the feathers poke me like needles and they are all over my living room!it was a bad investment.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Havertys sales personnel salary is only commission and is contingent on the ability of Havertys to deliver the furniture to their customers. Many of the collections are always on back-order for months and a sales associate does not get paid until it is delivered and...
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1.6
I liked
  • Sales staff
  • Location
I didn't like
  • Unethical policies
  • Loss of pay
  • Made in china
#943919
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A lot of Havertys furniture is the same cheap quality as Rooms to Go and Ashleys furniture. Our Bentley sectional we purchased was previously returned and sold as new furniture. We found used condoms and food remains in our new sectional. Our salesperson JR told us...
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Anonymous
Lindanron42

We also had a delivery of bar stools and a sofa from Havertys this past year with yellow stickers on 3 of the bar stools with a previous customers name on it with a damage ret...

1.8
I didn't like
  • Food remains in sectional
  • Used condoms in sectional
  • Management
#943838
Reply to reviews
As a past Havertys customer and employee I was surprised at the low quality - made in China furniture Havertys had gone to. Years ago they had quality furniture that looked beautiful for years. These days they purchase low quality from their US and overseas vendors,...
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1.8
I didn't like
  • Damaged furniture and delivery problems
#943801
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This company is a joke. My wife and I visited their brand new store in Charlottesville VA on Sunday and purchased a new sectional couch. The salesperson explained that we would be able to pick up the couch on Tuesday, from the store. We paid and everything seemed...
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1.4
#943149
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Will never buy again from Havertys. It is just my husband and I at home. Our 3 yr old couch has major problems that unfortunately started after the 1 year warranty. The seat cushions are hard as rocks. We were told they would soften with age but hsve not. When sitting...
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1.5
#933242
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I had a issue with a missed delivery and decided to therefore cancel my purchase. I went into the store and was rescheduled and promised, by the store manager Beth, a gift card for the inconvenience. It's now been over a month and and I've still not received the gift...
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1.8
Cobb County, Georgia
#931453
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You can't trust them! They will tell you one thing and then do another. There are too many other fine places to shop for your furniture needs. Don't put yourself through the "Havertys' Hassle." Deal with a reputable company and one that wants to build a long term...
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#930756
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