My husband and I bought our bed about a year ago (Sutton Place King Sleigh Bed). I remember hearing, about a month into owning the bed, occasional slight cracking noises under the bed. I wish then that I had lifted the mattress and box springs off the bed and inspected the beams at that time. This morning, my husband rolled over to grab his glasses and we heard a crack and something fell to the floor as our mattress listed to one side. We lifted up the bed and found the support beam at the head of the bed broken on the floor. To our surprise, all of the supports are buckling and look about ready to break. They are so cheap! We can see now that they are made out of some type of layered particleboard. My husband is at Lowe's now buying actual wood to try to install so we can sleep on our bed tonight.
I am so disappointed! We went to Haverty's because we knew that if we paid good money, we'd get a quality product. We are not rich and, for us, $1600 is a lot to pay for a bed. The rest of the bed is fine - beautiful, actually. We get a lot of compliments, but these beams can be easily bent with two hands.
I have written to Havertys asking for a partial refund for our time and the money we are spending on the wood needed to fortify the bed. We'll see if they even respond.