I was encouraged by the salesperson to buy the 5 year Gold Plan to cover damages and stains. When I actually remembered to use the plan .the company wanted internet form mailed within 10 days of filing complaint.
Form s must have very detailed , measured and photograph of damage. Also I had not noted damage must be reported in a 5 day window ! Who inspects furniture that often?
Save your money -a complete waste of $400.00. the BBB ought to look into this.
Could have bought more furniture with that money. Do not buy this 5 day $400.00 plan The stipulations prevent you from benefitting from this plan.
Monetary Loss: $400.