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master bedroom mattress system. product deliverd less then 25days ago. value 8700dollars defective unit . customer service nasty. if your not an attorney when shopping at this store i would bring one. harevtys you are hear on notice with customer affair. complaint...
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Anonymous
John

All Tempur pedic mattresses have a 120 comfort guarantee and are eligible for a Full Refund. Read your receipt or ask someone who knows how to read English - call customer ser...

3.4
#1091197
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Am writing this review 2 years after we spent $5,000 on a sectional sofa from Havertys. We bought a new home and were so excited when this was delivered only to plainly see that there was something very wrong with the linen fabric on one section of the couch. The...
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1.0
I didn't like
  • Miserable
  • I did not like one single thing
#1088445
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I went into the Charlottesville store, bought the electric Betsy chair. The salesman didn't tell me that it didn't swivel. I returned that one. They sent another, corrected for swiveling. Then in subsequent weeks they delivered two more chairs! Then they started...
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#1085918
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Bernhardt Furniture Sofa Review

Havertys Furniture
#1033124
1.0
Details
Brought a sofa and two chairs less than a year the sofa and chair is not holding up. The pillows are flating, there are no other person in my home but myself and my husband. So uncomfortable, my other sofa had it over 25years and gave it to my son still a good sofa. I hate I brought these items. Will not buy from them again. Havertys not good. Paid 3000.00 for bad product.
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Product or Service Quality
Value for money

Havertys Furniture Payton Leather Sofa Review

Havertys Furniture
#1023812
1.8
Details
Furniture made with tris a fire retarded agent and formaldehyde which leads to chemicals gas off . Makes us sick had to put brand new furniture on carport
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Service Review

Havertys Furniture
#958127
Was in un crowded store for 40 minutes and not one salesman came to offer help. New zford in. Charlottesville v
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Havertys Furniture Sofa Review

Havertys Furniture
#903421
2.0
Details
Purchased dura blend sofa and loveseat. 1 cushion has started to peel and flake Have extended warranty /called customer service they responded normal wear n tear. Only had for 3 years.. Called warrarty company have not received return call. What pissed me off is that customer service rep at store basically made decision. Asked for pictures after she made decision.
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Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Havertys 5 year Guardman warranty is a SCAM. Its a 3rd party business Havertys gets their customers to purchase as an extended warranty for their cheap quality furniture. Most of it coming from China. Havertys gets $$$$ perks for selling this 3rd party plan. The plan...
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Balbasaur
Anonymous

We had similar problems dealing with Guardsman. It was a worthless and expensive maintenance plan our salesperson talked us in to purchasing. We even contacted their corporate...

1.5
#1080840
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4 Sherman Dining Chairs bought and delivered. 2 of the chairs are damaged and then I decided I would return all. Customer Service emailed and called with a truck to come and get the chairs between 12:45- 2:45pm. By 3:00pm, I received no call or email and decided to...
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Anonymous
Lori

Sadly, we had the same experience. After 5 delivery exchanges of damaged dining chairs we cancelled and the store mgr did notseem to care.Bottom line is Havertys new interest ...

1.0
#1079338
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My husband and I went into havertys looking for a dining table. Found one we loved and the lady was very nice. We ended up buying the whole set plus a cocktail table and end table. Spent about $3000 and scheduled our delivery for the 1st. A few days later I get a call...
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#1067704
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We bought a sofa, oversized chair, and ottoman, all from the same set, in the summer of 2015. I loved it for a month, after that the cushions started to sag severely, and the ottoman had a huge dip in the center. We had a one year warranty with Haverty's and bought the...
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Anonymous
Anonymous

Take them to Small Claims Court ! Include in your lawsuit the difficulty of having no furniture for a month and the physical pain the low quality stuff caused you - the limit ...

2.6
I liked
  • Showroom
  • Delivery was as promised
I didn't like
  • Customer service poor
  • Very poor quality
#1033992
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I am upset with my recent purchase. This sofa was on sale and thought I was getting a really great deal. The old saying, "if it's too good to be true, it probably is." I no longer believe the salesman when he told us this sofa was really discounted deeply. I got what I...
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JanGoshorn
JanGoshorn

Update: first, the pattern does match. I had all the cushions in the wrong places.BUT, Haverty's won't do anything about the cushions not holding their shape because we bought...

2.2
#1010557
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I bought 2 matching couches from Havety's less that 2 years ago. These couches get very little use and they look 12 years old. I went to the store and expressed my displeasure. They opened a consumer ticket and called to set up a service visit to inspect product. The...
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Anonymous
JR

Good luck with finding any Havertys higher quality furniture as they are almost non existent compared to the quality they sold years ago. It's all about pleasing their stockh...

Anonymous
Anonymous

A lot of Havertys furniture is made in China and very low quality. My salesperson told me to purchase some Guardsman plan so if it falls apart before 5 years it can be replace...

I liked
  • Sales staff was terrific
I didn't like
  • Product
#1004277
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We bought a leather couch at Havertys two years ago. We just noticed some of the color is peeling off on the edge of the foot rest, and wearing off on the head rest. When we went to Havertys to tell them about it, the sales person was very nice and told us that someone...
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Anonymous
Anonymous

Most of Havertys leather sectionals with recliners are made in China. Low quality leathers and poor workmanship. Havertys forgot what good customer service is and have list my...

2.5
I didn't like
  • Customer service poor
  • Poor quality
#999541
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