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We bought a sofa, oversized chair, and ottoman, all from the same set, in the summer of 2015. I loved it for a month, after that the cushions started to sag severely, and the ottoman had a huge dip in the center. We had a one year warranty with Haverty's and bought the...
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Anonymous
Anonymous

Take them to Small Claims Court ! Include in your lawsuit the difficulty of having no furniture for a month and the physical pain the low quality stuff caused you - the limit ...

2.6
I liked
  • Showroom
  • Delivery was as promised
I didn't like
  • Customer service poor
  • Very poor quality
#1033992
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I am upset with my recent purchase. This sofa was on sale and thought I was getting a really great deal. The old saying, "if it's too good to be true, it probably is." I no longer believe the salesman when he told us this sofa was really discounted deeply. I got what I...
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JanGoshorn
JanGoshorn

Update: first, the pattern does match. I had all the cushions in the wrong places.BUT, Haverty's won't do anything about the cushions not holding their shape because we bought...

2.2
#1010557
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I bought 2 matching couches from Havety's less that 2 years ago. These couches get very little use and they look 12 years old. I went to the store and expressed my displeasure. They opened a consumer ticket and called to set up a service visit to inspect product. The...
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I liked
  • Sales staff was terrific
I didn't like
  • Product
#1004277
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Bernhardt Furniture Sofa Review

Havertys Furniture
#1033124
1.0
Brought a sofa and two chairs less than a year the sofa and chair is not holding up. The pillows are flating, there are no other person in my home but myself and my husband. So uncomfortable, my other sofa had it over 25years and gave it to my son still a good sofa. I hate I brought these items. Will not buy from them again. Havertys not good. Paid 3000.00 for bad product.
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Havertys Furniture Payton Leather Sofa Review

Havertys Furniture
#1023812
1.8
Furniture made with tris a fire retarded agent and formaldehyde which leads to chemicals gas off . Makes us sick had to put brand new furniture on carport
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Service Review

Havertys Furniture
#958127
Was in un crowded store for 40 minutes and not one salesman came to offer help. New zford in. Charlottesville v
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Havertys Furniture Sofa Review

Havertys Furniture
#903421
2.0
Purchased dura blend sofa and loveseat. 1 cushion has started to peel and flake Have extended warranty /called customer service they responded normal wear n tear. Only had for 3 years.. Called warrarty company have not received return call. What pissed me off is that customer service rep at store basically made decision. Asked for pictures after she made decision.
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We bought a leather couch at Havertys two years ago. We just noticed some of the color is peeling off on the edge of the foot rest, and wearing off on the head rest. When we went to Havertys to tell them about it, the sales person was very nice and told us that someone...
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2.5
I didn't like
  • Customer service poor
  • Poor quality
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I purchased a recliner from Havertys less than 2 years ago. We are in Florida only in the winter so the recliner has only been used one year. (We have no small children and no pets) the springs are coming through the cushion. When I called Havertys they said the...
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1.2
Product
I didn't like
  • Quality and service
#977381
Reply to reviews
I needed a bed and lift chair for my father moving into a senior apartment. They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to...
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2.2
#971942
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This sectional SUCKS. That is the best way to sum it up. Looked great in the store, and at first okay at home - we purchased it about 4 years ago. Since day one we have fought the sections sliding apart even after adding rubber feet to grip our wood floors, the...
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2.9
I didn't like
  • Fabric defective
#953052
Reply to reviews
Havertys sales personnel salary is only commission and is contingent on the ability of Havertys to deliver the furniture to their customers. Many of the collections are always on back-order for months and a sales associate does not get paid until it is delivered and...
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1.6
I liked
  • Location
  • Sales staff
I didn't like
  • Unethical policies
  • Loss of pay
  • Made in china
#943919
Reply to reviews
A lot of Havertys furniture is the same cheap quality as Rooms to Go and Ashleys furniture. Our Bentley sectional we purchased was previously returned and sold as new furniture. We found used condoms and food remains in our new sectional. Our salesperson JR told us...
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1.8
I didn't like
  • Food remains in sectional
  • Used condoms in sectional
  • Management
#943838
Reply to reviews
This company is a joke. My wife and I visited their brand new store in Charlottesville VA on Sunday and purchased a new sectional couch. The salesperson explained that we would be able to pick up the couch on Tuesday, from the store. We paid and everything seemed...
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1.4
#943149
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