Pissed Consumer - The Guardian Ins. Is a WASTE of $$

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The Guardian Ins. Is a WASTE of $$

Jul 10, 2008

Havertys Furniture complaint by Haron

I bought a leather couch from Havertys and bought the Guardian insurance. Saleslady from Havertys told me, "They cover everything-even if you put a knife through the leather, it is covered." Since we have a dog, I thought, what the heck...spend the extra money. What a hassle it was to get them to come and look. You have to take a photo of the area that is damaged. I had to go online an copy the form and then fill it all out and mail it in. I had a cat make a slight tear, but not all the way through the leather, and the tech put this crappy paint stuff on it, it was a horrible job. Then I had a death in the family to deal with and I never did get back to them. I would not buy it, the sales rep did not explain it clearly. Buyer beware is my advice.

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Comments (4)

1. Written by armando, on 08-08-2008 12:57

we bought the guardian insurance as well,we purchase an expensive king size mattress set.and the sales person talk us into buying the insurance,the sale guy said buy the mattress pad guaratee not to ever have stains go through.and the first time our grand babies stayed with us guess what ,yep urine stains a year later an an act of congress the issue is finally resolved. but i will never buy any insurance from guardian or furniture from haverty's.It was a horrible experience.

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2. Written by kelly, on 13-07-2008 11:11

My son was teething at the time.

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3. Written by The Count, on 12-07-2008 22:15

Your son bit through the leather? Freak!

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4. Written by kelly, on 12-07-2008 19:56

We had the same problem with our leather sectional. My son had bitten holes in the leather. We were given the run around by Guardian Ins. We ended up writing a letter to Haverty's headquarters and Haverty's themselves replaced the couch. May want to go that route. Good Luck!!!

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