Havertys Furniture Complaints and Reviews

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Havertys Furniture
Main address: 780 Johnson Ferry Road, NE Suite 800 30342 Atlanta Georgia
1-888-HAVERTY, ,
  • 196+6 mobile complaints
  • $110K claimed losses
  • $555 average
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  • Sep 10
  • Furniture and Decor
  • Washington, District Of Columbia
  • Defective Sectional
  • 2
  • 2
  • 93

HAVERTY'S DELETED ALL MY COMMENTS FROM FACEBOOK AND BLOCKE ME AND ANYONE WHO HAD ANYTHING NEGATIVE TO SAY!!!!!!! Well, here is an update on the saga of getting this $3,500 defective sectional replaced (ticket # 2122090). I did receive a call from a Haverty's representative and they said I need to file a claim with Guardsman (even though the original rep said they wouldn't cover it as body oils... Read more

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  • Aug 31
  • Furniture and Decor
  • Bedroom Set
  • 168

After shopping and comparing bedroom sets from various furniture stores, I settled on Haverty's for my new bedroom set. I wanted to purchase a storage panel bed, so the deal was the bunky board was included in the price. The salesman assured me numerous times he would "take care of it" and told me not to worry about an additional $129 cost for the bunky board. When I decided to spend $2,500... Read more

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  • Aug 28
  • Furniture and Decor
  • Nightstands Delivery
  • 61

I ordered two nightstands in July and was told that the furniture would be available mid September. I called the other day (no one called me) to see if the date was still good and now they tell me it will be late October before the pieces are available. Do they not have control over their manufacturing or transportation? From July to late October will be three months. This is not exotic... Read more

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  • Aug 26
  • Furniture and Decor
  • Dallas, Texas
  • Large Coffee Table
  • 78

I ordered a large coffee table that weighed close to 100 pounds. The hardware was insufficient for the table making it wobbly. Haverty's put us back on the regular delivery schedule instead of prioritizing a fix or replacement. The manager was rude about the handling of the situation and it required calling the corporate customer care line to get the situation resolved, which required the... Read more

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  • Aug 02
  • Furniture and Decor
  • Fayetteville, North Carolina
  • Cancelled Delivery
  • 172

I purchased a mattress set last Saturday, paid by check, only to then be told they did not have it in stock. Delivery was to be today (a week later - Saturday). only to be told the delivery time would be two hours later, then received a call later in the day to say that truck was packed incorrectly and I would not be receiving my mattress set. Now I have to have someone here on Monday because I... Read more

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  • Jul 28
  • Furniture and Decor
  • Ashland, Virginia
  • Sectional Sofa
  • 233

Bought a sectional sofa and when it was delivered it didn't attach so I asked our sales person and he said they must have forgotten to do it and sent sone one out to fix it. A wasted trip later and missed time from work he said this sofa does not attach.... Got a sorry from the store and a few rubber stops and told to buy a rug so it does not slide..... Well I want want I bought but as you can... Read more

Was this review helpful? 2 1

I purchased the Vogue Cracked Glass table only and the base does not support the heavy glass, someone came out three times to no avail. After two weeks, I had to request a refund on this table. Waste of time and money!!!!! Add comment


  • Jul 18
  • Furniture and Decor
  • Damaged Furniture
  • 1
  • 1
  • 280

Purchased Galaxy light gray leather sofa, chair, ottoman. First sofa had a noticeable indention on the bottom; first chair had a large indention on the inside of the left arm. Called "Top Drawer" cust service, arranged for replacement. Second sofa's end of arms were crushed due to the way the sofa was loaded onto the truck in Richmond. Called TD and arranged for another delivery. Third sofa... Read more

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  • Jul 16
  • Furniture and Decor
  • Dallas, Texas
  • Leather Furniture Purchase
  • 322

Purchased the Montana leather living room set in 2010 with the Guardsman protection. We were convinced by the sales person that Guardsman stood behind Haverty's products and it was the best way to protect our $7k investment. Boy were we scammed! After only a few weeks, we had Haverty's service out because the leather was fading. He told us it wasn't sealed correctly at the factory and... Read more

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  • Jul 15
  • Furniture and Decor
  • Coppell, Texas
  • Sofa Set
  • 2
  • 2
  • 114

All back ordered items need to be clearly labeled with a big highlighter green tag so customers can know ahead of time before getting hearts set on them. I am so angry about the "Vintage Autumn" sofa set which I fell in love with and then being told as I'm paying for them at checkout that they are all back ordered until 2 months down the line. I am beyond annoyed with this. Havertys needs to do... Read more

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