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  • Customers like
    • Sales staff5
    • Location5
    • Their delivery was as promised2
  • Customers don't like
    • Entire experience6
    • Very poor quality5
    • Damages4

  • 1 day ago
  • Furniture and Decor
  • Hilton Head Island, South Carolina
  • 17
  • REVIEW RATING 4/5

I purchased an expensive dining room set, a white bedroom set, living room chairs, small table & four chairs this past year. I moved the white night stands in my car that were covered with blankets & when I removed the blankets the tops of the night stands had black marks coming through the white paint. I called customer service & had to go up the chain of command dealing with rude... Read more

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  • 2 days ago
  • Furniture and Decor
  • Arlington, Texas
  • Loveseat
  • 27
  • REVIEW RATING 5/5

We have been loyal Haverty's customers for over 20 years buying tens of thousands of $'s worth of furniture from them. This year we purchased 2 chairs and a loveseat. We also get the "Gold Plan" on our pieces but until now have never had the need for the service. On April 16th we purchased the loveseat and within 2 months noticed that the entire piece, seat cushions, back cushions and arm... Read more

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  • Aug 26
  • Furniture and Decor
  • North Charleston, South Carolina
  • Cognac Leather Split Loveseat Recliner
  • 15
  • REVIEW RATING 3/5

We purchased a cognac "leather" loveseat recliner and are experiencing color rubbing off, and an area that is not touched is ripping at the seam. We were told by the salesperson that the color was all the way through the leather and the entire sofa was leather (not true!). After calling the North Charleston SC store where it was purchased, we were told it was past the 1 year warranty, and they... Read more

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  • Aug 20
  • Furniture and Decor
  • Cape Coral, Florida
  • Payton Reclining Sofa Cognac
  • 53
  • REVIEW RATING 3/5

We purchased this sofa based on the salesman telling us that is was their “top of the line sofa” and that the color is “all the way through the leather” and you won’t have to worry about the leather fading and/or rubbing off. We paid $1600 for this sofa just to have it only last 1 year. It now has numerous worn spots, some in places that we don’t touch. We ensure that we are never sweaty and... Read more

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  • Aug 14
  • Furniture and Decor
  • Rockville, Maryland
  • Loveseat And Recliner Light And Table Reselect
  • 108
  • REVIEW RATING 4/5

I previously left a bad review for Havertys due to a call to us from a "top drawer customer service" person who told us we could not return furniture AS IT WAS AGREED BY THE SERVICE TECH ED WHO CAME OUT AND INSPECTED THE FURNITURE. This got me real upset at the time. Since then HAVERTYS HAS BEEN SO WONDERFUL AND HAS GIVEN US EVERY BREAK AND DISCOUNT. Amazing. Our true selves come out under... Read more

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  • Aug 13
  • Furniture and Decor
  • Lutz, Florida
  • Havertys Piedmont Sectional
  • 79
  • REVIEW RATING 4/5

I purchased a Piedmont sectional sofa with the chaise lounge. This sofa is so poorly made that a tech has been to my house now 4 times to replace couch cushions, they tear right at the seem. This is ridiculous with the amount of money I paid for this set. I expect haverty's quality furniture, but instead received stuff that rooms to go would sell. The salesman told me this set would last 10... Read more

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  • Aug 08
  • Furniture and Decor
  • Smithfield, Virginia
  • Havertys Piedmont Sectional
  • 68
  • REVIEW RATING 3/5

We bought a Piedmont sectional sofa from Havertys that is less than 2 years old. After paying $3000+ for this piece of ***, it has ripped twice and the cushions are all sloppy and droopy looking. The furniture we paid a fraction of the cost for has held up much better and are 12+ years old. Customer service rep was rude and not helpful and insulted by intelligence by telling me that I needed to... Read more

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  • Aug 03
  • Furniture and Decor
  • Hudson, Florida
  • Havertys Villa Sonoma Bedrooms
  • 60
  • REVIEW RATING 4/5

Start to finish a nightmare. Waited 2 mos for delivery. Upon arrival only bed delivered because the delivery men said the rest wasn't there. The bed was horrible. The finish was total ***. Inferior workmanship, large white lines & 6 inch streaks all over it! I refused it. They left & 10 min later "found" the rest of the set & returned. The nightstand however was in the front of the... Read more

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Resolved 100% FULL

  • Jul 25
  • Furniture and Decor
  • Rockville, Maryland
  • Havertys Recliner
  • 1
  • 1
  • 131
  • REVIEW RATING 5/5
Havertys Furniture - Will Havertys customer have to go to court?
1 of 10

Service tech agrees with customer that table is damaged and also is Manchester loveseat and lamp. The only reason Havertys accepted returning the lamp is because the victim called Pacific Coast Lighting and sent photos and it was agreed that the lamp never should have been delivered. Again, the Havertys Service Tech agreed and told the customer that "it was no problem" and agreed that the table... Read more

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  • Jul 22
  • Furniture and Decor
  • San Antonio, Texas
  • Havertys Furniture
  • 46
  • REVIEW RATING 4/5

worst experience ever with delivery. Delivery personnel scratch my furniture, customer service send repairman who doesn't have appropriate tools to fix, call customer service again and tells me even if they fix it they wouldn't guarantee the repair. Hmmmm why would I want furniture they damage and won't guarantee. Customer service gives me run around telling me only store manager can make... Read more

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